Avive Clinic Online· formerly Cloud Clinic

Fees and wait times

Clear costs, before you book.

Avive Clinic Online is a private practice. Our current fees, Medicare rebates and estimated wait times are below. Fees and policies can change, so please check this page before you book.

Adults

Fees for adults

Initial and follow-up appointments

MBS item (in person \| telehealth)	Appointment	Fee	Medicare rebate
296 \| 92437	Initial appointment (45–60 minutes)	$690	$268.90
304 \| 91829	Extended follow-up or ADHD assessment review (30 minutes)	$390	$137.50
302 \| 91828	Standard follow-up appointment (20 minutes)	$290	$89.30
306 \| 91830	Autism (ASD) assessment, second appointment (45+ minutes)	$690	$189.70

The initial appointment is the same for every new adult patient, whether you’re seeking care for anxiety, depression, mood disorders, psychoses, OCD, PTSD, personality disorders, bipolar disorder, schizophrenia or ADHD, or continuity of ADHD care. If your psychiatrist recommends further ADHD assessment, you then book a 30-minute ADHD assessment review to go through your questionnaires. An ADHD diagnosis isn’t guaranteed.

Item 291 assessments (shared care and general psychiatry)

MBS item (in person \| telehealth)	Appointment	Fee	Medicare rebate
291 \| 92435	Initial appointment (45–60 minutes)	$790 (bulk billed for eligible MM2–MM7 patients)	$467.75
293 \| 92436	Follow-up appointment after a 291 (30–45 minutes)	$428	$292.20

A bulk-billed 291 assessment is available for Australians (including rural DVA card holders) living in MM2–MM7 locations who haven’t had an Item 291 service in the previous 12 months (365 days). See rural and remote Australians.

Children and adolescents

Fees for children and adolescents

MBS item (in person \| telehealth)	Appointment	Fee	Medicare rebate
296 \| 92437	Initial child appointment (45–60 minutes)	$790	$268.90
347 \| 91877	Initial parent appointment (45–60 minutes)	$790	$189.70
304 \| 91829	Extended follow-up appointment (30 minutes)	$390	$137.50
302 \| 91828	Standard follow-up appointment (20 minutes)	$290	$89.30
291 \| 92435	Item 291 assessment (45–60 minutes)	$790 (bulk billed for eligible MM2–MM7 patients)	$467.75

A GP can refer a child or adolescent for a one-off Item 291 assessment: your psychiatrist sends the GP a detailed treatment plan, and care continues with the GP. For ADHD, ongoing prescribing with the GP depends on their state’s rules.

Wait times

Estimated wait times

Wait times are estimates, updated regularly based on psychiatrist availability.

Appointment type	Estimate	Notes
General mental health	2–4 weeks	Anxiety, depression, mood disorders, psychoses, OCD, PTSD, personality disorders, bipolar disorder and schizophrenia
ADHD	2–4 weeks	Comprehensive assessments and follow-up care by telehealth
DVA (rural patients only) *	2–4 weeks	Bulk-billed services for eligible rural patients
291 assessments (rural patients only) *	2–4 weeks	Bulk billed for eligible MM2–MM7 patients
Autism spectrum disorder (ASD) **	2–4 weeks	Management of diagnosed ASD in adults
Intellectual disability **	2–4 weeks	Management of diagnosed intellectual disability
Drug and alcohol disorders	Coming soon	Support for substance use and addiction

* DVA (rural patients) appointments are booked as a general mental health appointment and need a Medicare Item 291.
** Appointments for autism spectrum disorder and intellectual disability are booked as an ADHD assessment.

Payment

A credit card is needed to secure your booking.

A 25% booking fee is charged when your appointment is confirmed.
The full fee is charged to the card on file 7 working days before your appointment.
If your card is declined and you don’t arrange payment by the due date, your appointment is cancelled and your deposit forfeited.

Cancellation policy

Cancellations less than 7 working days before your appointment incur a $200 cancellation fee if the booking can’t be filled.
Cancellations between 6 and 2 working days before your appointment are charged 50% of the booking fee.
Cancellations less than 2 working days before your appointment, and missed appointments, are charged the full fee.

This policy also applies to 291 and rural DVA appointments; cancellation fees are charged to the card on file. Cancellation fees aren’t eligible for Medicare rebates.

Rural and remote Australians

Bulk-billed 291 assessments

We offer bulk-billed MBS Item 291 psychiatric assessments for eligible patients living in Modified Monash Model (MM) 2–7 locations. This includes:

general psychiatry assessments for eligible MM2–MM7 patients
ADHD assessments under our shared care model, where clinically appropriate and your GP can prescribe under their state’s rules
Department of Veterans’ Affairs (DVA) card holders living in MM2–MM7 locations

To check your location, enter your address in the Health Workforce Locator and look at the 2019 result for the Modified Monash Model.

To be eligible, you must:

live in an MM2–MM7 location
meet Medicare eligibility requirements, including not having had an MBS Item 291 service in the previous 12 months (365 days)
have a valid referral from your GP or referring practitioner

Please note: if you move and are no longer eligible, standard fees may apply. A follow-up Item 293 consultation needs a new referral from your GP. A credit card is still needed to secure your appointment, and is only charged a fee if you cancel outside our cancellation policy or miss the appointment.

Medicare

Medicare rebates

Eligibility

To claim a Medicare rebate, you need a current referral: GP referrals must be dated within 12 months of your appointment, and specialist referrals within 3 months. You must be in Australia at the time of your appointment.

If you’ve seen a psychiatrist in the last 12 months, please check with Medicare which rebates are available to you. We can’t obtain new referrals for you or backdate rebates.

Rebate processing

We process your Medicare rebate the working day after your appointment. Medicare takes up to 72 hours and pays the rebate into your nominated bank account. If it doesn’t arrive, please contact Medicare to check your eligibility and account details.

Rebates can’t be claimed for cancelled bookings.

Medicare Safety Net (2026)

Once you reach the annual threshold, Medicare may pay 80% of your out-of-pocket costs for eligible out-of-hospital services (up to benefit caps), on top of your usual rebate.

Individuals and families: $2,699.10
Concession card holders and Family Tax Benefit Part A families: $861.20

Families need to register with Medicare to combine their costs. Thresholds reset on 1 January. See Services Australia.

New patients

Ready to get started?

You’ll need a referral from your GP or specialist. Send it to us and our team will match you with a psychiatrist and send your intake forms. Not sure about something? Call or email us.

Not for emergencies

Avive Clinic Online isn’t an emergency or crisis service. If you or someone else is in danger, call 000. For support any time, call Lifeline on 13 11 14.