Avive Virtual Care· formerly Cloud Clinic
Online mental health support, from home.
See a psychiatrist by secure video, wherever you are in Australia. We offer general psychiatric care and ADHD assessments for adults, children and adolescents.
Cloud Clinic by Avive has moved to avivehealth.com.au. It’s the same psychiatrists and the same team. Your booking and telehealth links, our phone number (1800 573 297) and our email (help@cloudclinic.com.au) haven’t changed.
Existing patients: book an appointment or attend your appointment.
Support that fits your life
Early support can help people manage mental health challenges more effectively. Avive Virtual Care gives you access to experienced psychiatrists without travelling to a clinic, whether you live in a city or a regional, rural or remote area.
Who we help
Assessment, diagnosis, treatment planning and medication review for a wide range of mental health conditions.
Specialist care for children and young people from age 6, working closely with families, GPs, paediatricians and schools.
A structured adult ADHD assessment over two appointments, with follow-up care and medication review where appropriate.
How it works
1
Ask your GP for a referral, or contact us if you need help getting one.
2
Our team reviews your referral to confirm we can help, and matches you with the psychiatrist best suited to your needs. We then send you our intake forms.
3
Once we have your documents, you book online with your psychiatrist. Together you’ll develop a treatment plan, and we keep your referring doctor informed throughout your care.
What we treat
Care may include diagnosis, medication review, therapy planning, and coordination with your GP or psychologist.
Comprehensive ADHD assessments and follow-up care for adults, and ADHD assessment for children and adolescents, by telehealth.
Psychiatric support for adults with a diagnosed autism spectrum disorder or intellectual disability: mental health care planning, co-occurring conditions such as anxiety, ADHD and sleep problems, and family or carer involvement.
These appointments are booked through our ADHD assessment stream.
Bulk-billed telepsychiatry for eligible Department of Veterans’ Affairs card holders in rural and remote areas, working with your GP.
Our psychiatrists
Consultant psychiatrists registered with AHPRA, each practising within their own areas of expertise.
Better support for everyone
We give you the clarity and understanding you need to feel more confident in your mental health care, at every stage.
We keep families informed and connected every step of the way, with clear information about costs and processes.
Simple referral processes and clear communication, so you can spend more time caring for your patients.
Part of Avive Health
Avive Virtual Care is one part of Avive Health, which also offers inpatient hospital care, day programs and specialist suites at our clinics. If you need more support, your psychiatrist can talk with you about other options.
Your questions, answered
Cloud Clinic by Avive is now Avive Virtual Care, part of avivehealth.com.au. It’s the same psychiatrists and the same team. Your booking and telehealth links, our phone number (1800 573 297) and our email (help@cloudclinic.com.au) haven’t changed.
Yes. We need a valid referral from your GP before you can book an appointment. If you enquire online, we can send you our questionnaires and documents to take to your GP, along with our GP physical health check form.
We ask you to complete intake forms, questionnaires and other documents before your first appointment. Your psychiatrist can then review your history and symptoms beforehand, which helps avoid delays and, where appropriate, lets treatment planning start straight after your first appointment.
The questionnaires help make your assessment as accurate and useful as possible. They:
If you may be considered for stimulant medication, your psychiatrist needs a recent ECG (electrocardiogram). ADHD medications can sometimes affect the heart, for example by raising your heart rate, and the ECG helps your doctor decide whether they’re safe for you or whether another treatment would suit you better. Your GP can arrange it.
Having an ECG before your review can reduce the number of appointments needed before treatment starts, which keeps your costs down.
Yes. As a telehealth-only service, all payments are made online to confirm and secure appointments. Our patient portal, Halaxy, uses industry-standard encryption to protect your details. How card details are managed.
Yes, with a current referral: GP referrals must be dated within 12 months and specialist referrals within 3 months. We process your rebate the working day after your appointment. See fees and Medicare rebates.
Contact us
Whether you’re a patient, family member or health professional, send us a message or get in touch.
Phone
1800 573 297
Not for emergencies
Avive Virtual Care isn’t an emergency or crisis service. If you or someone else is in danger, call 000. For support any time, call Lifeline on 13 11 14.
