Avive Virtual Care· formerly Cloud Clinic
Clear costs, before you book.
Avive Virtual Care is a private practice. Our current fees, Medicare rebates and estimated wait times are below. Fees and policies can change, so please check this page before you book.
Adults
|
MBS item (in person | telehealth)
|
Appointment
|
Fee
|
Medicare rebate
|
|---|---|---|---|
|
296 | 92437
|
Initial appointment (45–60 minutes)
|
$690
|
$268.90
|
|
304 | 91829
|
Extended follow-up appointment (30 minutes)
|
$390
|
$137.50
|
|
302 | 91828
|
Standard follow-up appointment (20 minutes)
|
$290
|
$89.30
|
|
306 | 91830
|
Autism (ASD) assessment, second appointment (45+ minutes)
|
$690
|
$189.70
|
The initial appointment covers treatment for anxiety, depression, mood disorders, psychoses, OCD, PTSD, personality disorders, bipolar disorder and schizophrenia, and bookings for continuity of ADHD care. An ADHD diagnosis isn’t guaranteed at the initial appointment. The ADHD fee allows for additional review time before your appointment and isn’t refundable if a diagnosis isn’t made.
|
MBS item (in person | telehealth)
|
Appointment
|
Fee
|
Medicare rebate
|
|---|---|---|---|
|
291 | 92435
|
Initial appointment (45–60 minutes)
|
$790 (bulk billed for eligible MM2–MM7 patients)
|
$467.75
|
|
293 | 92436
|
Follow-up appointment after a 291 (30–45 minutes)
|
$428
|
$292.20
|
A bulk-billed 291 assessment is available for Australians (including rural DVA card holders) living in MM2–MM7 locations who haven’t had an Item 291 service in the previous 12 months (365 days). See rural and remote Australians.
Children and adolescents
|
MBS item (in person | telehealth)
|
Appointment
|
Fee
|
Medicare rebate
|
|---|---|---|---|
|
296 | 92437
|
Initial child appointment (45–60 minutes)
|
$790
|
$268.90
|
|
347 | 91877
|
Initial parent appointment (45–60 minutes)
|
$790
|
$189.70
|
|
304 | 91829
|
Extended follow-up appointment (30 minutes)
|
$390
|
$137.50
|
|
302 | 91828
|
Standard follow-up appointment (20 minutes)
|
$290
|
$89.30
|
Wait times
Wait times are estimates, updated regularly based on psychiatrist availability.
|
Appointment type
|
Estimate
|
Notes
|
|---|---|---|
|
General mental health
|
2–4 weeks
|
Anxiety, depression, mood disorders, psychoses, OCD, PTSD, personality disorders, bipolar disorder and schizophrenia
|
|
ADHD
|
2–4 weeks
|
Comprehensive assessments and follow-up care by telehealth
|
|
DVA (rural patients only) *
|
2–4 weeks
|
Bulk-billed services for eligible rural patients
|
|
291 assessments (rural patients only) *
|
2–4 weeks
|
Bulk billed for eligible MM2–MM7 patients (non-ADHD)
|
|
Autism spectrum disorder (ASD) **
|
2–4 weeks
|
Management of diagnosed ASD in adults
|
|
Intellectual disability **
|
2–4 weeks
|
Management of diagnosed intellectual disability
|
|
Drug and alcohol disorders
|
Coming soon
|
Support for substance use and addiction
|
* DVA (rural patients) appointments are booked as a general mental health appointment and need a Medicare Item 291.
** Appointments for autism spectrum disorder and intellectual disability are booked as an ADHD assessment.
A credit card is needed to secure your booking.
This policy also applies to 291 and rural DVA appointments; cancellation fees are charged to the card on file. Cancellation fees aren’t eligible for Medicare rebates.
Rural and remote Australians
We offer bulk-billed MBS Item 291 psychiatric assessments for eligible patients living in Modified Monash Model (MM) 2–7 locations. This includes:
To check your location, enter your address in the Health Workforce Locator and look at the 2019 result for the Modified Monash Model.
Please note: if you move and are no longer eligible, standard fees may apply. A follow-up Item 293 consultation needs a new referral from your GP. A credit card is still needed to secure your appointment, and is only charged a fee if you cancel outside our cancellation policy or miss the appointment.
Medicare
To claim a Medicare rebate, you need a current referral: GP referrals must be dated within 12 months of your appointment, and specialist referrals within 3 months. You must be in Australia at the time of your appointment.
If you’ve seen a psychiatrist in the last 12 months, please check with Medicare which rebates are available to you. We can’t obtain new referrals for you or backdate rebates.
We process your Medicare rebate the working day after your appointment. Medicare takes up to 72 hours and pays the rebate into your nominated bank account. If it doesn’t arrive, please contact Medicare to check your eligibility and account details.
Rebates can’t be claimed for cancelled bookings.
Once you reach the annual threshold, Medicare may pay 80% of your out-of-pocket costs for eligible out-of-hospital services (up to benefit caps), on top of your usual rebate.
Families need to register with Medicare to combine their costs. Thresholds reset on 1 January. See Services Australia.
New patients
You’ll need a referral from your GP or specialist. Send it to us and our team will match you with a psychiatrist and send your intake forms. Not sure about something? Call or email us.
Not for emergencies
Avive Virtual Care isn’t an emergency or crisis service. If you or someone else is in danger, call 000. For support any time, call Lifeline on 13 11 14.
