Avive Virtual Care· formerly Cloud Clinic
Getting started is simple.
To see one of our psychiatrists by telehealth, you’ll need a referral from your GP or specialist. Here’s how to get from referral to your first appointment.
How to start
1
Ask your GP for a referral to a psychiatrist. GP referrals must be dated within 12 months of your appointment (specialist referrals within 3 months) for Medicare rebates. We may also ask your GP to complete our GP physical health check form.
2
Our secure online intake form takes about 10 minutes. It collects your personal details, Medicare information and payment details. Nothing is charged until our team confirms your appointment.
3
We match you with the right psychiatrist. Once we have your documents, you’ll be invited to book your first telehealth appointment online.
Have your referral?
Our intake form is run by our secure patient portal, Halaxy. Please make sure you have a valid referral before you start.
No referral yet, or a question?
Use the form below. We can send you our questionnaires and documents to take to your GP, and help you through the next steps.
Patients, families and health professionals
Whether you’re a patient, family member or health professional, use this form to send a referral or ask a question. Our team will be in touch.
Prefer to talk? Call 1800 573 297 or email help@cloudclinic.com.au.
New patients
You’ll need a referral from your GP or specialist. Send it to us and our team will match you with a psychiatrist and send your intake forms. Not sure about something? Call or email us.
Not for emergencies
Avive Virtual Care isn’t an emergency or crisis service. If you or someone else is in danger, call 000. For support any time, call Lifeline on 13 11 14.
